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Team-Based Care Training

Team-Based Care Training

Optimizing Care Delivery Impact Through The Team-Based Care Approach

During this live, all-day training course the learner will gain knowledge and skills to work collaboratively in a multidisciplinary setting to assure that care is coordinated and patient-centered.

At the conclusion of this training course, the participant will be able to:

  • Review the historical models building to team-based cage, challenges and benefits of a multi-disciplinary care team.
  • Review challenges, tools (SBAR), and formal/informal team meeting formats.
  • Identify the multi-disciplinary care team and how each role assist in the care management process.
  • Review how effective team-based care supports quality outcomes.
  • Identify how the triple aim supports quality improvement within the care team.
  • Review the billing codes available to team-based care actions.
  • Apply team-based care communications, processes and workflows role play a patient visit from start to finish.
  • Share ideas and approaches to apply the information within the practice and across the care team to improve patient care.

PLEASE NOTE: The participant is required to complete this course with a posttest score of 80% or greater in order to bill for Priority Health and BCBSM PDCM (Provider Delivered Care Management) codes. This requirement must be met prior to billing services for Priority Health and within six months of starting to bill for BCBSM PDCM.

Registering for Live Training

Course Registration Instructions:

  • Create a user profile in the MI-CCSI Learning Management System
  • Register for the live training session
  • Access course materials & resources

For assistance in creating a user profile and enrolling in this training in the learning management system, view the MI-CCSI LMS User Guide

Click to Access MI-CCSI Learning Management System

Dates, Times & Registration

This is an all day live virtual training event. 7:45 am to 4:00 pm

Audience

This course is intended for care team members who are new to care management or care coordination, or seeking to expand their knowledge and skills as part of a Patient Centered Medical Home.

Faculty

Sue Vos, BSN, RN, CCM

Susan Vos is the Program Director at the Michigan Center for Clinical Systems Improvement (Mi-CCSI). She has experience in working with multi-disciplinary teams to provide care for complex patients, extensive knowledge and expertise in practice transformation, developing and implementing care management curricula based on evidence-based guidelines, training of care manager and other clinical practice staff, implementing care models, and driving quality improvement strategies. She is the current president of the Case Management Society of America: Grand Rapids/Kalamazoo Chapter.

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Lynn Klima DNP, CNE, CPAFH, APRN, ANP-BC

Lynn is an adult nurse practitioner with over 40 years of experience spanning acute care, primary care, and community-based settings. She earned her Doctorate in Educational Leadership in 2018 from American Sentinel University and holds certifications as a Nurse Practitioner through the ANCC, a Nurse Educator through the NLN, and an Age-Friendly Health Care credential through IHI.

Her extensive career includes leadership roles focused on leadership development, performance improvement, care management delivery models, and care coordination initiatives to better support complex, chronically ill populations. Dr. Klima is passionate about fostering staff engagement in improving care delivery processes. Her doctoral research explored strategies to equip nurses in empowering patients with effective self-management support. As an implementation scientist, her key interests lie in integrating evidence-based practices that promote patient safety, transition management, patient-centered care, and leadership development across diverse care settings.

She currently serves as the Program Director for Mi-CCSI, an adjunct professor at The University of Olivet, and a preceptor for graduate and doctoral students at the University of Michigan.

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Cost

Members

FREE for Principal/Premium $300 for Affiliate Members $425 for non-members

Continuing Education Credits

Nurses

This nursing continuing professional development activity was approved by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

WNA Approval #: WICEAP-0452

Contact Hours: 6.5

Approval Period: This live course is approved until 06/27/26.

Social Workers

This training has been approved by the NASW-Michigan Chapter for 6.5 synchronous General social work CEs.

Approval #: 20250718-CA-MICCSI

General Social Work CEs: 6.5

Approval Period: This live course is approved until 06/30/2026.

Providers

The AAFP has reviewed Team Based Care, and deemed it acceptable for AAFP credit. Term of approval is from 01/02/2026 to 01/01/2027. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This course is approved for up to 6.75 AAFP Prescribed credits.

AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 credit(s)™ toward the AMA Physician’s Recognition Award. When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1.

Credit Application Number:110438.

MEDICAL ASSISTANTS, REGISTERED DIETITIANS, COMMUNITY HEALTH WORKERS

These participants can submit a copy of the agenda and certificate to their professional certifying entity for consideration of continuing education credits.

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Successful Course completion includes:

  1. Attendance at the entire course. During this live virtual training, it is required to participate through audio or chat and be able to view the presentation slides.
  2. Training continuing education certificates will be issued by Mi-CCSI  after the attendee completes the associated evaluation.
  3. PDCM Training completion certificates will be issued by MICMT after the learner passes the MICMT post-test with a score of 80% or greater and completes the evaluation.  The posttest will be sent to the learner by email after completion of the course.

Conflict of Interest: There is no conflict of interest for anyone with the ability to control content for these activities.
Submit continuing education questions to Lynn Klima at lynn.klima@miccsi.org or Sue Vos at sue.vos@miccsi.org.

 

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Questions

If you have any questions, contact Amy at amy.wales@miccsi.org

Click to view other Live Training Events

This is an all day live virtual training event. 7:45 am to 4:00 pm

Cost

Members

FREE for Principal/Premium $300 for Affiliate Members

Non-Members

$425

Page updated February 9, 2026